Refund policy

DAMAGED ITEM OR INCORRECT ITEM

• Fanoon offers a hassle free replacement policy in case of damaged/wrong product delivery.
• In case of damaged/wrong shipment, Fanoon will bear the return shipping charges.
• Fanoon will not be liable for any replacement if you don’t file your claim within 24 hours and return the product within 7 days of delivery.
• Proceed with the following steps in case of damaged/wrong product shipment:
  1. Whatsapp us a picture of your product with a short description of the issue at 0311-4179646 within 24 hours.
  2. Carefully pack the item in its original packaging.
  3. Our courier partner will deliver the replacement & collect the damaged/wrong shipment.  

TERMS & CONDITIONS

• We do not have a return/exchange policy.
• All shipping charges are non-refundable.
• Items returned to us that are not eligible for a replacement will be discarded or sent back to you at your own expense.